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We are here for you

Like many companies, we are actively working to expand our customer service teams. With that in mind, you may experience longer wait times than usual on the provider service line. 

AllWays Health Partners has many online tools to help you get fast answers to your administrative questions without picking up the phone.

Where can I…

Check claims, confirm member eligibility, submit a PA request, or view my explanation of payment?

Use our provider portal

View general authorization requirements

Use our online code checker tool to prior authorization requirements for many in-network outpatient services covered under the medical benefit

Access authorization instructions, payment guidelines, and help registering for your portal?

Visit our provider education page

Find our payment policies during the public health emergency?

Check our COVID-19 FAQ

Provider service

Phone: 855-444-4647

Email: providerservice@allwayshealth.org

Hours: Monday through Friday 8:00 AM to 5:00 PM, closed 12:00 - 12:45 PM.

For urgent prior authorization requests outside of regular business hours (including weekends and holidays), please contact at 1-855-444-4647 and follow the prompts.

Technical support for the provider portal: prweb@allwayshealth.org