May 2020

April 23, 2020

Featured Story: Registration for AllWays on Teams is open

As a reminder, we recently announced AllWays on Teams, our partnership with Microsoft to offer a free telehealth app for providers. Now we’ve decided to add AllWays on Teams to our digital tools for network providers beyond the COVID-19 health crisis - and at no cost.

In This Issue

Registration for AllWays on Teams is open
COVID-19 updates
DME providers: take our annual survey
Formulary updates
Contact information

Registration for AllWays on Teams is open

For more information, visit our resource page. This is where we’ll post our FAQ, webinar recordings, and other information as it becomes available.

Registration for AllWays on Teams is open. Submit your request today to get started.

What if i'm not a participating provider?

We understand how important virtual care is during the current COVID-19 crisis. For this reason, we'll give new providers access to AllWays on Teams as soon as they complete our letter of interest. You will be able to register your practice in days without waiting to complete the contracting and credentialing process. For any telemedicine visits you have before your effective date, you will receive our out of network rates.

Fill out our letter of interest to get started.

COVID-19 updates

FAQ for providers

We appreciate all that you do to provide quality care to our members and the community during this public health crisis.

We recently published FAQs for providers to consolidate all of the available information about doing business with us during the COVID-19 pandemic. These FAQs covers topics like:

Diagnosis codes
Telemedicine policy updates
Cost-sharing information
And more

Read the COVID-19 FAQ for Commercial providers

Read the COVID-19 FAQ for My Care Family providers

We are constantly updating these FAQs as more information becomes available from the Federal and State governments. Please check back periodically to get the most recent news.

Telemedicine billing information

We recently hosted a telemedicine billing webinar for providers on April 6th. If you missed it or would like more information, a webinar recording and a Q&A from the session are now available on our provider website.

The next telemedicine billing webinar will be hosted on April 27th from 10-10:30 AM. RSVP today to join us.

Protect yourself and your patients from pandemic scammers

Through the COVID-19 pandemic, we've seen a rise in scams targeting both patients and providers. These scams include fake vaccines, fake charities, and asking for personal information. Check out our Best Practice Provider Blog to learn how to spot the most common coronavirus frauds.

Digital resources

To support you and your staff, we are dedicated on making training resources available online. We recently launched a new Provider Education site to promote upcoming webinars and digital tools - all in one place.

DME providers: take our annual survey

Please take a moment to respond to a quick survey about the type of durable medical equipment (DME) services you provide. This will help our provider network and members find appropriate care during COVID-19 health crisis. The survey will take less than three minutes to complete.

Going forward, we'll issue this survey annually, so our members and network providers will always have the most up-to-date information.

Click here to take the survey.

Formulary updates

AllWays Health Partners regularly reviews and updates our formulary to ensure alignment with the industry. Check out the latest updates effective June 2020.

For the latest information on our pharmacy programs, visit our online formulary today.